Refund policy

CANCELLATION

You may cancel your order anytime before it is shipped from our warehouse at no cost.

EXCHANGE POLICY

It is our earnest effort to deliver the best quality products.
As a policy, no exchange or returns are offered on any product that's delivered in good condition.

However, if the product has a genuine defect, we are open to sending you a replacement. You must send us an unpacking video on our Gmail: eloraliving1@gmail.com in order to be eligible for a replacement.
The right product will be delivered to you in 3–8 working days.
Depending on your location, the time it takes for your exchanged product to reach you may vary.

NO RETURN POLICY

At Elora Living, each of our planters is meticulously handcrafted, ensuring that every piece is unique and made with the utmost care. Due to the handmade nature of our products, we do not offer returns. We appreciate your understanding and are committed to providing you with the highest quality and craftsmanship.
If you have any questions or concerns, please don't hesitate to reach out to our customer service team at +91-8000310040. We're here to help and ensure your satisfaction.
Thank you for choosing us to beautify your space!

Artificial Plants:

• Cleaning: Dust regularly with a soft cloth or brush. For deeper cleaning, rinse with water and let air dry.
• Placement: Keep away from direct sunlight for prolonged periods to prevent fading of colors.
• Maintenance: Occasionally tidy and straighten the leaves and stems to maintain their natural appearance.
• Protection: Avoid exposure to heavy rain or extreme weather conditions to prolong their lifespan.

General Tips:

• Handle all products with care during installation and maintenance.
• For any specific concerns or damages, contact our customer service for professional advice or repair options.